Last updated: 13. 10. 2016

Thank you for shopping at Vape Shop Indore We want you to be completely satisfied with your purchase. However, due to the nature of our products, please read our refund and returns policy carefully before placing an order.

By placing an order on our website [Your Website URL] or via WhatsApp, you agree to this policy.

1. General Policy

  • All sales are final unless the item is defective or damaged upon arrival.
  • We do not accept returns or exchanges for any vape products that have been opened, used, or had their seals broken, for hygiene and safety reasons.
  • Age‑restricted products (18+) cannot be returned once delivered, except in the case of a defect.

2. Returns

You may request a return only if:

  • The product arrives damaged or defective.
  • You received the wrong item (incorrect flavour, model, or quantity).

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must provide proof of purchase (order confirmation or receipt) and clear photos/videos of the damage or defect.

To initiate a return, please contact us via:

  • WhatsApp: [your WhatsApp number]
  • Email: [your email address]

We will review your request and, if approved, provide instructions on how to return the item. Do not send any items back without prior authorization.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original method of payment within 5–7 business days.
  • Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong item sent).
  • Refunds for orders paid via cash on delivery (COD) will be processed via bank transfer or UPI. You will need to provide the necessary details.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within 48 hours of delivery. Exchanges are subject to stock availability.

5. Non‑Returnable Items

The following items cannot be returned:

  • Any vape device, pod, disposable, or e‑liquid that has been opened, used, or had its seal broken.
  • Products purchased during a sale or promotional event.
  • Gift cards.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately (within 48 hours) with:

  • Your order number.
  • A clear photo or video showing the damage/defect.
  • A brief description of the issue.

We will arrange for a replacement or refund after verifying the issue. In some cases, we may require you to return the defective item. We will cover the return shipping cost for verified defects.

7. Order Cancellation

You may cancel your order before it is shipped. Once the order has been dispatched, cancellation is no longer possible. To cancel, contact us as soon as possible via WhatsApp or email. If the order has not been shipped, we will cancel it and issue a full refund.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company or bank; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

9. Shipping Returns

To return your product, you should mail it to:

[Your Business Name]
[Your Full Business Address]
Indore, Madhya Pradesh [PIN Code]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

10. Age Verification

We sell age‑restricted products (18+). By placing an order, you confirm that you are of legal age. We may request age verification at the time of delivery. If you are unable to provide valid ID, the order may be cancelled and refunded (minus shipping costs).

11. Legal Disclaimer

Please note that the manufacture, import, sale, and advertisement of e‑cigarettes are prohibited in India under the Prohibition of Electronic Cigarettes Act, 2019. This policy is provided for informational purposes only and does not constitute legal advice. You should consult a qualified legal professional regarding your business activities.

12. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: [your email address]
  • WhatsApp: [your WhatsApp number]
  • Address: [Your Full Business Address], Indore, Madhya Pradesh [PIN Code]

📝 How to Use

  1. Copy the text above.
  2. Replace all placeholders ([Your Business Name], [Your Website URL], [Date], [your email address], [your WhatsApp number], [Your Full Business Address], [PIN Code]) with your actual information.
  3. Create a new page in WordPress (Pages → Add New) and paste the content.
  4. Link to this page from your website’s footer (e.g., under “Refund Policy” or “Returns”).
  5. Ensure the link is visible on all pages.

This Refund and Returns Policy is ready for your Vape Shop Indore website. Let me know if you need any changes or additional pages. 🚀